Product warranty

What is De Bachmakov’s guarantee policy?

 

Our products are made in Italy by a family-run business with unique technical expertise, using quality materials to protect you from extreme weather conditions. We vouch for each one of them. Every one of the De Bachmakov products are purchased from authorized distributors and are fully covered by a warranty against defects in the materials or workmanship for their entire life span – that is to say the normal use of the product by its original owner. If a manufacturing defect is discovered, De Bachmakov commits to repairing or replacing it (at its discretion), free of charge. If no identical product is available, a product of equal value and similar style will be provided.

This warranty does not cover repairs arising from an accident, misuse, neglect or normal wear and tear of the product. Please note that this warranty does not cover items whose inside labels have been removed. If the damage is not covered by the warranty, De Bachmakov will offer to repair it at a reasonable cost. In order to determine the repairs, the customer must contact the De Bachmakov Customer Service for an estimate. Once agreed upon, the customer must send the garment to the address indicated on the quote.
Note: In accordance with health and safety procedures, the product must be recently cleaned in order for your application to be processed. If the product has not been cleaned before sending, we will be happy to have it cleaned for a surcharge, previously validated with the customer.

 

How can I submit a warranty claim or service request?

 

Please contact our customer service by email : communication@debachmakov.com, we will respond quickly with instructions pertaining to the guarantee or repair
procedure.